Browser-based software dialer. Unifies VoIP SIP lines without local hardware dependencies.
Verified business profile support. Broadcast list builders, media templates, and live chatbot handlers.
Convert support/sales boxes into tickets. Auto tags, draft templates, and team assignment folders.
Embeddable webchat widget & Mobile SDK. Supports customization, file transfers, page path records, and chat tags.
Inbound and outbound text support. Auto replies, trigger warnings, and OTP security verifications.
Unify Instagram DM, Facebook Messenger, Telegram, X, Line and TikTok Messaging into the agent live and timeline feed.
Automatic call distribution matching incoming numbers to specialized agent profiles based on skills.
Interactive voice response design. Includes text-to-speech, query trees, and database checkups.
Supervisors can silent-listen, whisper coaching advice, or barge-in directly to resolve critical calls.
High quality audio records saved in compliance storage. Custom playback filters and tags.
Customize agent states post-call (e.g. logging data, pause, break) to protect workloads and trace productivity.
Dynamic wallboards showing call counts, waiting clients, current SLAs, and online agents.
Zero-code chatbot builder to answers recurring support questions instantly via webchat and WhatsApp.
Balance support ticket loads by setting assignment algorithms (e.g. round-robin, least busy agent).
Define response times, trigger warning lights, and auto-escalate delayed tickets to supervisors.
Track client tone. Flags negative, positive, or neutral shifts during live chats dynamically.
Generates quick summaries of voice calls or long chats post-interaction, saving agent logging work.
Suggests replies and maps next-best-action pathways to agents based on internal database articles.
Unify your operations, boost agent metrics, and impress customer groups with View360.