Omnichannel Inbox
Consolidate conversations from Voice, Chat, WhatsApp, SMS, Email and Social channels into a chronological timeline for each customer.
✓ Improves First Response Time (FRT) by 35%Contact Center Voice
Unifies VoIP/SIP lines without local hardware dependencies for Inbound ACD or Outbound Dialer. Supports custom phone states, live call metrics, recording, and warm transfers.
✓ Crystal clear call quality via browserIVR and Call Routing
Design intelligent phone trees with text-to-speech. Route inquiries using skill-based criteria or database lookups (ACD) to ensure callers hit the right agent.
✓ Reduces call routing errors by 40%
AI Voicebots & Chatbots
Deploy zero-latency voice and chat AI agents to resolve inquiries, route cases and handle transactions 24/7 without agent intervention.
✓ Resolves up to 70% of standard customer ticketsWhatsApp Business
Build automated Inbound Service or Support flow steps for WhatsApp chatbots. Dispatch templated for payment confirmations, appointments, documents or any other use case.
✓ 98% open rates compared to emailEmail Ticketing
Convert incoming emails to trackable tickets by integration with Microsoft 365, Gmail etc. Monitor SLA deadlines, auto-assign tickets based on workload, and prevent collision replies.
✓ Auto-routes and tags incoming emailsA2P messaging and campaign
Launch A2P campaigns across SMS (OTPs, alerts), WhatsApp (templates), Email and Voice (automated outbound calls).
✓ Regional and international carrier integrationsAI Sentiment & QA
Read customer feelings instantly. Highlight positive, negative, and neutral shifts during conversations. Generate call scripts automatically.
✓ Flags high-friction interactions immediatelyUnified Desktop
Synchronizes customer contacts, provide agents with a unified view of transaction and conversation history across channels, with drill-down to chat transcripts and call recordings.
✓ Empowers agents with complete contextReporting & Wallboards
Display real-time queue statuses and active agent timers. Export detailed SLA breach logs, campaign performance audits, and NPS counts.
✓ Live tracking panel for supervisorsSocial Channel
Integrate direct messages and comments from Instagram, Facebook Messenger, and X (formerly Twitter) into your queue to respond without switching dashboards.
✓ Centralized social media customer support